Current job postings as of

Location:   Greensboro, North Carolina

Title:   Technical Support Engineer

Technical support engineers use their technical knowledge, product knowledge, and problem-solving skills to assist customer with technical problems and implementation of new equipment and software.

Responsibilities:

• Manage customer incidents received to closure using available technical and information resources
• Work with customers to investigate, test, and develop solutions or workarounds to resolve issues
• Communicate the status of issues to customers and appropriate staff
• Assist with other customer service activities as needed, such as pre-sales technical support, on-site implementation services, training, etc.
• Participate in other customer service activities as required
• Thoroughly document hours worked and client configuration settings

Technical Qualifications:

Working knowledge of some of the following technologies:

Hardware:

• Networking and Firewalls by Cisco, Sonicwall, and HP
• Servers, PCs and laptops by Dell, Compaq, HP, and IBM
• Handheld wireless devices by BlackBerry, Palm, Pocket PC
• Thin Clients by WYSE
• SCSI devices, UPSs, CAT5/5e/6 Cabling

Operating Systems:

• Servers - Microsoft Windows NT/2000/2003, Microsoft Small Business Server 2000/2003
• Clients - Microsoft Windows 95/98/98SE/ME/2000/XP

Applications:

• Microsoft Terminal Services, SQL 7.0/2000, Exchange 5.5/2000/2003, ISA 2000
• Citrix Metaframe 1.8/XPa/XPe
• Microsoft Office (Word, Excel, Outlook, Access, etc.) 97/2000/XP/2003
• Symantec pcAnywhere, Ghost, Norton Anti-Virus Corporate Edition
• Veritas BackupExec

Protocols:

• TCP/IP, DNS, DHCP, FTP, SMTP, POP3, IMAP

Personal Attributes:

• A sense of urgency: Your time is the client's money. Therefore you must maximize efficient use of that time, produce tangible results, and minimize the cost to clients.
• Outstanding trouble-shooting skills. Able to recognize root cause, to make lasting improvements, not just patch symptoms.
• Customer Satisfaction oriented.
• Speaking skills: able to present complex ideas and information in a clear and concise manner.
• Writing skills: able to create and maintain highly accurate, presentation-quality documentation.
• Emotionally mature, well-mannered, polite, respectful, considerate, conscientious.
• Energetic, ambitious, motivated, industrious, determined, focused.
• Self-directing, self-sufficient, resourceful.
• Organized, thorough, follow-through to completion.
• Able to work quickly and accurately under pressure.
• Dedicated professional who spends free time developing career skills, eager learner.

ScientIS is committed to providing our employees with an environment
that reinforces independent initiative and personal development.
Our associates are challenged technically and professionally, and
provided with opportunities to forge their character and their careers.
Our associates maintain an unprecedented level of industry certifications,
and are encouraged to maximize their training opportunities with ScientIS.

To be considered for employment with ScientIS, please submit your resume

by e-mail:
careers@scientis.com

by mail:
Attn: HR Dept.
ScientIS, Inc.
P.O. Box 39703
Greensboro, N.C. 27438

ScientIS is an equal opportunity employer,
dedicated to affirmative action and workforce diversity.