Proactive Support - Preventive Maintenance Plans

Minimizing IT costs and maximizing staff productivity, requires proactive monitoring and controlled problem resolution, to prevent small problems from growing into large disasters. Reacting after problems occur means increased downtime, loss of productivity, and loss of revenue. ScientIS helps you avoid costly downtime through a Proactive Support Plan that includes a fixed number of "preventive maintenance" hours per month, with additional hours as needed for "problem resolution" charged at a discounted hourly rate.

The relationship begins with investigation and documentation of your IT environment, and a list of recommendations for improving efficiencies and lowering operating costs. The partnership continues with scheduled "visits" by your ScientIS Systems Engineer (SE); the same SE week-in and week-out, who knows your environment like a full-time administrator would. Both a primary and a backup Systems Engineer (SE) will be assigned your account. A Customer Relationship Manager (CRM) will also be assigned to your account, and will contact you on a regular basis to assure your complete satisfaction.

During weekly remote sessions with your network, your Systems Engineer performs system diagnostics, optimization, and administrative tasks, such as:

• Examining system logs, and correcting problems discovered
• Verifying backups are executing properly
• Ensuring business-critical is being included in the backup
• Performing test restores from backup to verify functionality and contents
• Ensuring anti-virus software is installed and functioning correctly
• Verifying anti-virus definitions are current and automatic updates are occuring as scheduled
• Install system and application updates and patches
• Documenting system configuration, licenses, vendor contacts, etc.

Once these required preventive maintenance tasks have been completed, the hours remaining in your monthly package are yours to use as you deem appropriate, such as:

• Resolving problems and providing assistance and instruction to end-users
• Equipment relocation, application installation and upgrades, etc.

Emergency Response Guarantee:
If you suffer major outage, a ScientIS engineer will be actively working the problem within four hours, or you will receive one month's service free of charge. The term "major outage" is defined as the inability to access data or applications critical to the operation of your business, as determined by your Service Level Agreement.

Third-Party Vendor Management:
Your ScientIS Account Engineer will act as your liaison with your business's software vendors and service providers, freeing your staff to concentrate on producing revenue. Consequently, integration problems won't leave you frustrated while your vendors are busy pointing fingers at each other.

Your own "Virtual" CIO:
ScientIS brings the benefit of large enterprise IT management experience and expertise to your small business for a fraction of the cost. As part of our Preventive Maintenance relationship with your company, ScientIS provides investigation, analysis, information, and advice regarding your Information Systems and related equipment, configuration, procedures, personnel, and future plans. By actively supporting your systems and staff, day-in and day-out, ScientIS is uniquely positioned to provide expert guidance that is timely and appropriate for your businesses' needs.

Loyalty Discounts:
As your business grows, so will your IT infrastructure. ScientIS can provide you with all additional resources to handle special projects on a "time & materials" or "fixed-cost" basis. Of-course, being covered by a ScientIS Preventive Maintenance Plan entitles you to preferred pricing.